UPDATE 9/14/2021: Class action complaint filed by Migliaccio & Rathod in the Northern District of California. Read it here.
Migliaccio & Rathod LLP is currently investigating Apple over widespread reports that the retina display in their recent line of M1 MacBook laptops is vulnerable to screen cracks during normal usage. Many users allege that they have opened their devices from the closed position without applying any undue pressure, only to find dramatic cracks in the retina display, often accompanied by black bars running across the screen. Others report that the crack followed a simple adjustment of the screen’s viewing angle. In none of these cases would a reasonable consumer expect such activity to damage their device, let alone cause a screen crack that impairs its functionality. Unfortunately, Apple’s customer service has not been receptive to these grievances. Users complain that Apple representatives insist the culprit is a small item or particle that gets lodged between the keyboard and screen upon its closing, even when that explanation runs completely counter to users’ experiences. Many suspect that the display is simply not sturdy enough to withstand the normal pressures of opening, closing, or adjusting its position, an issue for which Apple has provided zero forewarning. Whatever the case, users are left with little choice but to spend upwards of $600.00 to have their display repaired, with no guarantee that the screen crack defect won’t reoccur at a later date.
Are you an M1 MacBook Pro or Air user whose retina display has suffered from screen cracking?
If so, we would like to hear from you. Please complete the questionnaire below, send an email to firstname.lastname@example.org or give us a call at (202) 470-3520.
Attorneys Committed to Consumer Protection
The lawyers at Migliaccio & Rathod have years of experience in class action litigation against large corporations, including in cases involving defective products and unfair & deceptive trade practices. More information about our current cases and investigations is available on our blog.