Acer Predator Helios Overheating Investigation

Migliaccio & Rathod LLP is currently investigating Acer for complaints of endemic overheating in their Predator Helios 300 gaming laptops, causing significant disruption to gameplay. These complaints conflict with Acer’s representation of the Predator Helios 300 as a speedy and effective gaming platform. Consumers contend that the laptops experience thermal throttling during normal game play which leads to reduced functionality in speed and consistency of processing. Even upon short periods of use, there are audible signs of the fan struggling to keep up, as well as visual cues such as the screen stuttering, the system pausing or reporting error messages, and battery failure.

Customers report that toggling their power output settings, for example undervolting the laptop, can sometimes temporarily alleviate the overheating issue, but that this measure often seriously diminishes the laptop’s usability as a gaming device. Similarly, many other makeshift fixes, such as unplugging the laptop and plugging it back in from a permanent power source in order to reduce heat, have failed to permanently address the overheating. Consumers have notified Acer of these issues since 2018, but Acer has thus far failed to adequately respond to and address reports of their product’s failure to live up to promotional representations.

Are you an Acer Predator Helios 300 customer who has experienced repeated overheating and consequent reduced functionality of your product?

If so, we would like to hear from you. Please fill out the questionnaire below. If you have further questions, send us an email at [email protected] or give us a call at (202) 470-3520.

Attorneys Committed to Consumer Protection

The lawyers at Migliaccio & Rathod have years of experience in class action litigation against large corporations, including in cases involving defective products and unfair & deceptive trade practices. More information about our current cases and investigations is available on our blog.