Migliaccio & Rathod LLP is investigating whether HearingLife has properly honored consumers’ rights to return hearing aids and receive refunds.
HearingLife advertises a 30-day trial and return program that generally allows dissatisfied customers to return their hearing aids for a refund. However, certain states provide additional protections that may extend beyond a company’s standard advertised trial period.
For example, New York generally requires hearing-aid sellers to provide a 45-day money-back guarantee and limits how much most sellers may retain when a customer cancels a purchase. California also requires a 45-day fitting warranty for hearing aids that are not initially suitable for the purchaser’s particular needs.
Migliaccio & Rathod LLP is investigating whether HearingLife told customers that their return period expired after 30 days, denied refunds despite state-law protections, or charged improper fees when customers returned hearing aids.
Consumers May Have Experienced:
- Hearing aids or related services that allegedly did not meet the representations made during the sales process;
- Unclear or disputed disclosures concerning the total purchase price, financing, warranties, or return rights;
- Difficulties understanding or exercising rights under applicable hearing-aid return or refund requirements;
- Disputes involving follow-up care, repairs, or services included in the purchase.
Potential Claims May Include:
- Violations of applicable state hearing-aid sales, disclosure, or return-policy requirements;
- Unfair or deceptive business practices;
- Misrepresentation or omission of material information;
- Breach of contract or warranty, where supported by the facts;
- Improper billing or financing practices, if applicable.
Signs You May Be Affected:
- You purchased hearing aids from HearingLife and were not given disclosures required by applicable law;
- You were not informed of applicable trial, return, or refund rights;
- You attempted to return hearing aids or obtain a refund but encountered a dispute about the applicable policy;
- You have purchase agreements, disclosure forms, receipts, or communications concerning your return or warranty rights.
If you purchased hearing aids from HearingLife and were unable to obtain a refund after requesting a return, Migliaccio & Rathod LLP would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.