Migliaccio & Rathod LLP is investigating whether Orkin Pest Control has improperly charged customers for pest-control treatments they did not receive, including recurring services and prepaid treatment plans.
In June 2026, an Orkin Pest Control customer filed a Better Business Bureau complaint alleging that a promised follow-up treatment had never occurred. In its response, Orkin Pest Control acknowledged that the appointment was not completed because the assigned technician was unavailable and offered the customer a full refund.
Another customer reported being billed for pest-control visits in January and February 2026 despite repeatedly requesting that those visits be canceled. Orkin Pest Control later acknowledged communication and follow-through issues and issued a partial refund and account adjustment.
Migliaccio & Rathod LLP is investigating whether Orkin Pest Control’s billing systems properly account for canceled appointments, missed treatments, and unfulfilled services.
Consumers May Have Experienced:
- Missed or incomplete pest-control appointments;
- Pest infestations that allegedly persisted despite paid treatments;
- Charges or recurring payments that customers questioned after a missed appointment or service problem;
- Delays or difficulties obtaining a correction, refund, or explanation from the company.
Potential Claims May Include:
- Breach of contract;
- Unfair or deceptive business practices;
- Misrepresentation concerning the services provided or their effectiveness;
- Improper billing or charges for services not performed as agreed;
- Breach of warranty, if a relevant service guarantee applies.
Signs You May Be Affected:
- Orkin missed a scheduled appointment or did not perform all the services specified in your agreement;
- You continued to experience pest problems after treatment and raised the issue with the company;
- You were charged despite a missed service or unresolved billing dispute;
- You have appointment confirmations, invoices, service reports, or communications documenting the problem.
If you are an Orkin Pest Control customer who was charged for treatments that never occurred, did not receive promised follow-up visits, or continued to receive bills after requesting cancellation, Migliaccio & Rathod LLP would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.