Migliaccio & Rathod LLP is investigating whether certain ASUS ROG Zephyrus M16 laptops were sold with a defect that causes catastrophic motherboard failures, leaving the computers unable to boot or display any video.
The ASUS ROG Zephyrus M16 is marketed as a premium gaming and content-creation laptop designed to deliver reliable performance under demanding workloads. Consumers purchasing these high-end computers reasonably expect them to function for years without suffering complete hardware failure. Instead, some owners report that the laptop suddenly crashes, performs what appears to be a BIOS update or restart, and never successfully boots again. Consumers report that the computer powers on but displays only a black screen, never reaches the ASUS logo, and requires complete motherboard replacement.
Because motherboard replacement often costs hundreds or even thousands of dollars, many consumers are left with computers that are economically impractical to repair.
What Consumers Report
Consumers report:
- The laptop suddenly crashes and never boots successfully again.
- The computer powers on but only displays a black screen.
- The ASUS logo and BIOS never appear during startup.
- External displays also fail to receive a video signal.
- ASUS or independent repair facilities diagnose a failed motherboard.
- The repair requires complete motherboard replacement despite relatively limited ownership.
Why Consumers Should Be Concerned
Consumers purchasing premium gaming laptops reasonably expect the computers to provide years of dependable service. Complete motherboard failure shortly after purchase—or shortly after the warranty expires—is inconsistent with the ordinary expectations for a flagship computer.
If the motherboard, firmware, BIOS, power-delivery circuitry, or another common hardware component contains a design or manufacturing defect, consumers may be forced to pay substantial repair costs for failures that should not occur during ordinary use.
This investigation seeks to determine whether certain ASUS ROG Zephyrus M16 laptops contain a common defect that ASUS knew or should have known about before selling the computers.
Potential Claims May Include
- Product Defect
- Breach of Express Warranty
- Breach of Implied Warranty
- Magnuson-Moss Warranty Act
- Consumer Protection
- Fraudulent Omission
- Unjust Enrichment
Signs You May Be Affected
You may be affected if:
- You purchased an ASUS ROG Zephyrus M16 laptop.
- The computer suddenly stopped booting or displayed only a black screen.
- ASUS diagnosed a failed motherboard.
- The repair required motherboard replacement.
- The computer failed during ordinary use.
- You still possess your purchase receipt, repair records, or RMA documentation.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.