Migliaccio & Rathod LLP is investigating whether certain ASUS ROG Zephyrus G17 laptops were sold with a defect that causes catastrophic motherboard failures, preventing the computers from starting or displaying video during ordinary use.
The ASUS ROG Zephyrus G17 is advertised as a high-performance gaming laptop built for demanding workloads and long-term reliability. Consumers paying premium prices reasonably expect the computer to remain functional for years without suffering complete motherboard failure. Instead, consumers report that their laptops suddenly stop booting, display only black screens, fail to recognize graphics hardware, or require complete motherboard replacement after relatively limited ownership.
Some owners also report that the computers experienced intermittent hardware issues before failing entirely, suggesting that the complete motherboard failure may develop gradually rather than occurring as an isolated event.
What Consumers Report
Consumers report:
- The laptop suddenly displays only a black screen during startup.
- The computer powers on but never reaches the BIOS or operating system.
- Graphics hardware intermittently disappears before complete failure.
- Repair centers diagnose a failed motherboard.
- Motherboard replacement costs approach the value of the computer.
- The failures frequently occur shortly after the original warranty expires.
Why Consumers Should Be Concerned
Motherboards serve as the central component of every laptop computer. Consumers reasonably expect these components to last throughout the useful life of an expensive gaming laptop without catastrophic failure shortly after warranty coverage expires.
If certain ROG Zephyrus G17 laptops contain a common motherboard, firmware, power-delivery, or manufacturing defect, consumers may have paid premium prices for computers that fail prematurely and require prohibitively expensive repairs.
This investigation seeks to determine whether ASUS knew or should have known of recurring motherboard failures affecting certain ROG Zephyrus G17 laptops.
Potential Claims May Include
- Product Defect
- Breach of Express Warranty
- Breach of Implied Warranty
- Magnuson-Moss Warranty Act
- Consumer Protection
- Fraudulent Omission
- Unjust Enrichment
Signs You May Be Affected
You may be affected if:
- You purchased an ASUS ROG Zephyrus G17 laptop.
- The computer stopped booting or displayed only a black screen.
- ASUS or another repair facility diagnosed a failed motherboard.
- Motherboard replacement was recommended or performed.
- The failure occurred during ordinary use.
- You still possess your purchase receipt, repair records, or warranty documentation.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.