Migliaccio & Rathod LLP is investigating whether certain ASUS ROG Strix G16 gaming laptops were sold with a defect that causes catastrophic motherboard failures, preventing the computers from starting or displaying video after ordinary use.
The ASUS ROG Strix G16 is marketed as a premium gaming laptop capable of handling intensive gaming and professional workloads. Consumers purchasing these expensive computers reasonably expect dependable performance and long-term reliability. Instead, some owners report that the laptops suddenly stop booting, display only keyboard lighting while producing no ASUS logo or BIOS screen, fail to output video to external monitors, and ultimately require complete motherboard replacement.
Some consumers also report experiencing multiple motherboard replacements or recurring hardware failures after repairs, raising questions about whether certain ROG Strix G16 laptops suffer from a common design, firmware, or power-management defect rather than isolated manufacturing issues.
What Consumers Report
Consumers report:
- The laptop powers on, but the display remains completely black.
- Keyboard lighting and fans operate without the computer successfully booting.
- External displays also receive no video output.
- ASUS or repair centers diagnose a failed motherboard.
- Some consumers report repeated motherboard replacements or recurring hardware failures.
- The repair costs are substantial and often occur shortly after the original warranty expires.
Why Consumers Should Be Concerned
Consumers reasonably expect premium gaming laptops to remain operational for many years without catastrophic motherboard failures. A complete motherboard replacement represents one of the most expensive repairs that can be performed on a laptop and often approaches the value of the computer itself.
If certain ASUS ROG Strix G16 laptops contain a common motherboard, firmware, BIOS, GPU-management, or power-delivery defect, consumers may have purchased computers that fail prematurely despite ordinary use and proper maintenance.
This investigation seeks to determine whether ASUS knew or should have known about recurring motherboard failures affecting certain ASUS ROG Strix G16 laptops before selling them to consumers.
Potential Claims May Include
- Product Defect
- Breach of Express Warranty
- Breach of Implied Warranty
- Magnuson-Moss Warranty Act
- Consumer Protection
- Fraudulent Omission
- Unjust Enrichment
Signs You May Be Affected
You may be affected if:
- You purchased an ASUS ROG Strix G16 laptop.
- The computer powers on but displays only a black screen.
- ASUS or another repair facility diagnosed a failed motherboard.
- The repair required motherboard replacement.
- The computer experienced repeated motherboard or hardware failures.
- You still possess your purchase receipt, repair documentation, or warranty records.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.