Migliaccio & Rathod LLP is investigating whether Lennox Industries improperly restricts homeowners and independent HVAC contractors from diagnosing and repairing Lennox heating and cooling equipment by limiting access to proprietary software, communicating thermostats, and dealer-only commissioning tools.
What Consumers Report
Consumers report:
- Dealer-only commissioning of replacement components.
- Proprietary thermostat programming requirements.
- Independent HVAC companies unable to complete repairs.
- High dealer diagnostic charges.
- Long waits for authorized service.
- Heating or cooling outages while awaiting repairs.
- Limited repair choices after warranty expiration.
Why Consumers Should Be Concerned
Modern Lennox HVAC systems incorporate sophisticated electronic controls that communicate between indoor and outdoor equipment. Consumers allege replacement components frequently require proprietary software before becoming operational, effectively forcing homeowners to use authorized Lennox dealers.
Potential Claims May Include
- Consumer Protection
- Deceptive Trade Practices
- Breach of Express Warranty
- Breach of Implied Warranty
- Magnuson-Moss Warranty Act
Signs You May Be Affected
You may be affected if:
- You own a Lennox HVAC system.
- Your repair required dealer software.
- Your HVAC contractor could not finish repairs.
- You incurred dealer programming fees.
- Your system remained out of service while waiting for authorized repairs.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.