Migliaccio & Rathod LLP is investigating whether Carrier Global Corporation improperly restricts homeowners and independent HVAC contractors from diagnosing, programming, commissioning, or repairing Carrier heating and cooling systems through proprietary software, communicating controls, and dealer-only diagnostic tools.
What Consumers Report
Consumers report:
- Communicating HVAC systems requiring dealer programming.
- Independent contractors unable to complete electronic commissioning.
- Replacement control boards requiring proprietary activation.
- Dealer-only access to advanced diagnostics.
- Higher repair costs after warranty expiration.
- Extended repair delays during extreme weather.
- Limited repair options outside authorized Carrier dealers.
Why Consumers Should Be Concerned
Carrier premium HVAC systems increasingly rely upon communicating electronics and sophisticated digital controls. Consumers allege these technologies require proprietary software that prevents otherwise qualified HVAC contractors from completing repairs without dealer involvement.
Potential Claims May Include
- Consumer Protection
- Deceptive Trade Practices
- Breach of Warranty
- Magnuson-Moss Warranty Act
- Failure to disclose repair restrictions
Signs You May Be Affected
You may be affected if:
- You own a Carrier HVAC system.
- Dealer software was required after replacing electronic components.
- Your independent HVAC contractor could not complete repairs.
- You paid dealer commissioning charges.
- Your heating or cooling system remained unusable awaiting authorized service.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.