Migliaccio & Rathod LLP is currently investigating Acer over reports that their Aspire 5 laptops experience various defects. Specifically, owners report three main issues: overheating and related performance issues, sound system failures, and defective hinges. Each issue substantially diminishes the functionality of the Aspire 5 laptops and causes them to fail to perform as advertised.
Overheating manifests as loud fans and excessive heat, sometimes to the point of melting items around the laptop. Severe overheating can cause performance issues such as screen freezing, reduced responsiveness, lag, sudden blue screen appearance and/or restarting or shutting down completely. This is known as “thermal throttling” and it cools a laptop at the cost of severely reducing its performance. Laptop retailers often fail to include adequate heat management systems in their products and, as a result, many laptops primarily rely on thermal throttling to control temperatures even though it severely impacts the owner experience.
Sound system failure manifests as partial or complete inoperability of the built-in speaker system. Owners report frustration that, even after a short period of ownership, their laptops’ sound systems become unreasonably quiet and incapable of reaching a standard listening volume, produce a buzzing or crackling sound, or fail completely to emit any sound.
Hinge cracking and weakness is another common issue that is caused by defective hinges. The hinges may become too stiff or loosen and become unable to hold the screen up. Defective hinges can also cause unevenness in the display angle, or, in worst cases, crack the screen or plastic around the screen due to uneven pressure.
Owners express disappointment that the Aspire 5, which is marketed on Acer’s website as perfect to “maximize your productivity and functionality,” in fact overheats and suffers from performance issues during normal use and possesses defective speakers and hinges. Each defect significantly reduces the functionality of the laptops. Acer, in not taking action to address and solve the various defects in the Aspire 5 laptops, places the burden of their own manufacturing failures directly on Aspire 5 owners.
Has or is your Acer Aspire 5 Experiencing Overheating, Defective Hinges, and Defective Speakers? If you purchased within the past 3 years, reach out to us!
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The lawyers at Migliaccio & Rathod have years of experience in class action litigation against large corporations, including in cases involving defective products and unfair & deceptive trade practices. More information about our current cases and investigations is available on our blog.