Migliaccio & Rathod LLP is currently investigating computer hardware company ASUS for complaints of endemic overheating in its ROG Strix RX 5700-series graphics card. The RX 5700-series cards are among the most expensive on the market, but users nonetheless report loose screws that fail to apply proper pressure to the cards’ coolers, resulting in overheating. ASUS acknowledged the issue in February, though seemed to cast blame onto semiconductor manufacturer AMD. ASUS says it followed AMD’s baseline recommendations, but nonetheless discovered that its custom design necessitated higher cooling pressure. Still, ASUS should have discovered this problem long before the RX 5700-series launched in late 2019. Moreover, despite only acknowledging the issue in February, ASUS says that all RX 5700-series cards shipped since January are equipped with proper cooling safeguards. This suggests they knew of the issue before alerting customers.
ASUS has offered RX 5700 customers an opportunity to modify their cards starting in April. However, details remain unclear, and they warn of delays resulting from the COVID-19 outbreak.
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The lawyers at Migliaccio & Rathod have years of experience in class action litigation against large corporations, including in cases involving defective products and unfair & deceptive trade practices. More information about our current cases and investigations is available on our blog.