Migliaccio & Rathod LLP is investigating Virgin Voyages over concerns that passengers may have been misled about whether gratuity charges were mandatory or optional when booking cruises.
Beginning in October 2025, Virgin Voyages changed its pricing structure so that gratuities were no longer included in certain cruise fares. Passengers could pay gratuities during booking or onboard, but prepaid gratuities were generally non-refundable.
Migliaccio & Rathod LLP is investigating whether passengers understood that gratuities could be modified or removed before disembarkation and whether they were adequately informed that prepaid gratuities were nonrefundable.
Consumers May Have Experienced:
- Paying gratuities they believed were mandatory;
- Unexpected additional charges during booking or onboard;
- Paying nonrefundable gratuities without understanding the refund policy;
- Confusion about their ability to adjust or remove gratuity charges.
Potential Claims May Include:
- Consumer protection law violations;
- False or misleading advertising;
- Fraudulent misrepresentation or omission;
- Unjust enrichment;
- Breach of contract.
Signs You May Be Affected:
- You booked a Virgin Voyages cruise after October 2025;
- You paid gratuities because you believed they were required;
- You prepaid gratuities without understanding they were nonrefundable;
- You were not informed that certain onboard gratuities could be adjusted or removed.
If you booked a Virgin Voyages cruise and paid gratuities that you believed were mandatory or were not adequately informed about the charges and refund policies, Migliaccio & Rathod LLP would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.