Migliaccio & Rathod LLP is investigating Holland America Line over concerns that passengers may have paid taxes and port-related fees for destinations their cruise ships never visited without receiving corresponding refunds.
Holland America Line cruise fares often include estimated government taxes and charges associated with scheduled ports. When a cruise ship skips a destination, certain port-specific expenses may no longer apply.
In July 2026, Cruise Critic reported that Holland America Line generally does not refund included port taxes and fees when a scheduled stop is canceled without replacement for reasons outside the cruise line’s control.
Migliaccio & Rathod LLP is investigating whether Holland America Line’s refund policies were adequately disclosed and whether passengers may have paid charges that were not ultimately incurred.
Consumers May Have Experienced:
- Paying taxes or port-related fees associated with destinations their ship never visited;
- Not receiving refunds after scheduled ports were canceled;
- Unexpected financial losses from retained charges;
- Confusion about refund policies following itinerary changes.
Potential Claims May Include:
- Consumer protection law violations;
- False or misleading advertising;
- Fraudulent misrepresentation or omission;
- Breach of contract;
- Unjust enrichment.
Signs You May Be Affected:
- You sailed with Holland America Line and your ship skipped a scheduled port;
- The canceled port was not replaced with another destination;
- You paid a fare that included government taxes or port-related fees;
- You did not receive a refund or credit for potentially unused port charges.
If you sailed with Holland America Line, missed a scheduled port, and did not receive a refund for potentially unused taxes or port-related fees, Migliaccio & Rathod LLP would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.