Migliaccio & Rathod LLP is investigating reports that Michaels Custom Framing services may damage, improperly mount, or otherwise mishandle customers’ artwork during the framing process.
Consumers frequently bring valuable artwork, photographs, diplomas, sports memorabilia, and other sentimental items to Michaels expecting professional framing services. Some consumers, however, report receiving artwork with physical damage, poor workmanship, incorrect mounting, or framing that differed from what they approved.
What Consumers Report
Consumers report:
- Artwork being scratched, creased, bent, or otherwise damaged.
- Incorrect frame or mat selections being used.
- Dust or debris trapped inside completed frames.
- Misaligned mats or improperly centered artwork.
- Adhesive mounting methods that consumers did not expect.
- Cracked glass or acrylic upon pickup.
- Frames requiring multiple repairs or remakes.
- Customer service disputes regarding damaged artwork.
Why Consumers Should Be Concerned
Consumers entrust Michaels with original artwork and other irreplaceable personal property because they expect professional handling and preservation. Improper mounting techniques, poor workmanship, or damage during the framing process may permanently reduce both the financial and sentimental value of these items.
Consumers also pay significant premiums for custom framing services and reasonably expect that their artwork will be framed using appropriate materials and returned in the condition in which it was received.
This investigation seeks to determine whether Michaels adequately protects customer artwork, properly discloses its mounting practices, and consistently provides the framing services consumers purchase.
Potential Claims May Include
- Consumer Protection
- Deceptive Trade Practices
- Breach of Express Warranty
- Breach of Implied Warranty
- Negligence
- False Advertising
- Unjust Enrichment
Signs You May Be Affected
You may be affected if:
- You purchased Michaels Custom Framing services within the past five years.
- Within the past three years, your artwork was damaged, altered, improperly mounted, or returned with workmanship defects.
- Your completed frame differed from what you ordered.
- Your artwork required restoration or replacement because of the framing process.
- Michaels failed to adequately compensate your losses.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.