Migliaccio & Rathod LLP is investigating reports that Level Frames custom framing services may damage artwork, use improper mounting methods, or return completed framing orders with workmanship defects.
Consumers purchase Level Frames services expecting museum-quality framing and careful handling of original artwork, photography, certificates, and collectibles. Some consumers report receiving artwork that arrived damaged, improperly mounted, or framed with workmanship issues that required repairs or replacement.
What Consumers Report
Consumers report:
- Artwork arriving scratched, creased, or otherwise damaged.
- Incorrect frame or mat selections.
- Artwork shifting inside completed frames.
- Dust, debris, or visible defects beneath the glazing.
- Broken acrylic or damaged frame components upon delivery.
- Delays resolving damaged or incorrect orders.
- Concerns regarding the quality of framing workmanship.
- Difficulty obtaining reimbursement for damaged artwork.
Why Consumers Should Be Concerned
Consumers rely on professional custom framers to safely preserve valuable and sentimental artwork. Improper handling, inadequate quality control, or unsuitable mounting methods may permanently damage original artwork or diminish its value.
Consumers also expect premium framing services to deliver the materials, workmanship, and preservation methods advertised when purchasing custom framing.
This investigation seeks to determine whether Level Frames adequately handled customer artwork, accurately represented its framing services, and delivered products consistent with consumers’ reasonable expectations.
Potential Claims May Include
- Consumer Protection
- Deceptive Trade Practices
- False Advertising
- Breach of Express Warranty
- Breach of Implied Warranty
- Negligence
- Unjust Enrichment
Signs You May Be Affected
You may be affected if:
- You purchased Level Frames custom framing services within the past five years.
- Within the past three years, your artwork was damaged, improperly mounted, or returned with workmanship defects.
- Your completed order differed from what you approved.
- Your artwork required repair, restoration, or replacement.
- Level Frames denied or failed to adequately resolve your claim.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.