Migliaccio & Rathod LLP is investigating whether Saffron & Sage, a San-Diego based wellness and healthcare services provider, has complied with California consumer protection laws governing automatic membership renewals, cancellation procedures, and membership price increases.
Saffron & Sage’s annual memberships are renewed automatically unless the customer submits a written cancellation request at least 30 days before the renewal date and 7 days before the renewal date for monthly memberships. Some consumers have reported unexpected renewal charges. California law generally requires a renewal notice 15 to 45 days before a covered annual subscription renews. The notice must include important information about the upcoming charge and cancellation options.
Migliaccio & Rathod LLP is investigating whether Saffron & Sage’s current renewal procedures comply with these requirements, whether members receive adequate notice before charges are processed, and whether consumers have experienced unexpected renewals or difficulties preventing unwanted charges.
What Consumers May Have Experienced:
- Unexpected membership renewal charges;
- Recurring fees without clear disclosure of automatic renewal terms;
- Failure to receive required notices before membership renewal;
- Difficulty canceling memberships or obtaining refunds.
Potential Claims May Include:
- Violations of California’s Automatic Renewal Law;
- Violations of California’s Unfair Competition Law;
- Restitution or unjust enrichment arising from allegedly improper renewal charges.
Signs You May Be Affected:
- You are a California consumer who enrolled in a Saffron & Sage membership or recurring wellness service;
- Your membership renewed automatically without your knowledge or clear consent;
- You did not receive a required reminder before your membership renewal;
- You had trouble canceling automatic renewal.
If you are a California consumer who experienced unexpected Saffron & Sage membership renewal charges or difficulties canceling your membership, Migliaccio & Rathod LLP would like to hear from you. Please complete the contact form on this page, send us an email at [email protected] or give us a call at (202) 470-3520.