Migliaccio & Rathod LLP is investigating whether Petco has complied with California’s consumer protection laws in connection with its Petco Perks Premier paid membership program.
Petco Perks Permier provides pet owners with benefits that include discounts on pet food, grooming, veterinary services, and other purchases. Consumers who enroll agree to a one-year subscription commitment and can pay on an annual or monthly basis. The subscription is automatically renewed for another year unless the customer cancels. Petco states that it sends members a reminder email before Petco Perks Premier membership renews; however, the firm’s investigation seeks to determine whether those reminders comply with the law.
California law generally requires a renewal notice 15 to 45 days before a covered annual subscription renews. The notice must include important information about the upcoming charge and cancellation options.
Migliaccio & Rathod is investigating whether Petco Perks Premier’s renewal reminders satisfy these requirements, whether members are adequately informed about their ongoing financial commitments, and whether consumers encounter problems canceling before their next annual term begins.
What Consumers May Have Experienced:
- Unexpected membership renewal charges;
- Recurring fees without clear disclosure of automatic renewal terms;
- Failure to receive required notices before membership renewal;
- Difficulty canceling memberships or obtaining refunds.
Potential Claims May Include:
- Violations of California’s Automatic Renewal Law;
- Violations of California’s Unfair Competition Law;
- Restitution or unjust enrichment arising from allegedly improper renewal charges.
Signs You May Be Affected:
- You purchased a Petco Perks Premier membership in California;
- Your membership renewed automatically without your knowledge or clear consent;
- You did not receive a required reminder before your membership renewal;
- You had trouble canceling automatic renewal.
If you are a California consumer whose Petco Perks Premier membership automatically renewed, Migliaccio & Rathod LLP would like to hear from you. Please complete the contact form on this page, send us an email at [email protected] or give us a call at (202) 470-3520.