Migliaccio & Rathod LLP is investigating whether Thor Motor Coach improperly restricts owners and independent repair facilities from diagnosing and repairing electronic systems installed in Thor motorhomes.
What Consumers Report
Consumers report:
- Dealer-only access to multiplex electrical programming.
- Long repair delays for relatively simple electrical issues.
- Replacement modules requiring dealer activation.
- Independent repair shops unable to finish electronic repairs.
- High dealer diagnostic charges.
- Extended downtime during camping season.
Why Consumers Should Be Concerned
Modern Thor motorhomes contain sophisticated electronic control systems managing nearly every onboard function. Consumers allege these systems cannot always be serviced without proprietary software, limiting repair options and increasing costs long after purchase.
Potential Claims May Include
- Consumer Protection
- Deceptive Trade Practices
- Breach of Warranty
- Magnuson-Moss Warranty Act
- Failure to disclose repair limitations
Signs You May Be Affected
You may be affected if:
- You own a Thor motorhome.
- Your repair required dealer software.
- An independent RV shop could not finish the repair.
- You incurred substantial delays waiting for dealer service.
- You paid dealer programming charges.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.