Migliaccio & Rathod LLP is investigating whether FranklinWH improperly restricts homeowners and independent energy professionals from diagnosing, commissioning, repairing, replacing, or reactivating FranklinWH home battery systems through installer-only software, cloud controls, proprietary firmware, and component-pairing requirements.
What Consumers Report
Consumers and technicians report:
- Being unable to commission replacement components without installer credentials.
- Limited access to detailed diagnostic and historical data.
- Batteries, control units, gateways, or other components requiring proprietary pairing.
- Waiting for the original installer or an authorized provider.
- Paying significant fees for activation or configuration.
- Losing backup-power capability during repair delays.
- Experiencing difficulty transferring system access after an installer closed or stopped servicing the area.
- Receiving limited disclosure about future software-dependent repair requirements.
Why Consumers Should Be Concerned
FranklinWH systems integrate batteries, energy-management controls, gateways, solar production, utility service, and backup circuits. A system may remain disabled even after the failed component is replaced if manufacturer-controlled commissioning or software authorization is still required.
Homeowners may have paid substantial sums for long-term energy independence but remain dependent on a limited installer network. Delays can leave consumers without backup power and unable to fully use their solar or battery investment.
Potential Claims May Include
- Unfair and deceptive trade practices
- Consumer protection violations
- Failure to disclose repair and commissioning restrictions
- Breach of express warranty
- Breach of implied warranty
- Magnuson-Moss Warranty Act violations
- Unlawful repair-service tying
- Unjust enrichment
Signs You May Be Affected
You may be affected if:
- You own a FranklinWH home battery system.
- A licensed independent electrician could not complete your repair.
- A replacement battery, controller, gateway, or communications component required proprietary activation.
- Your original installer stopped operating or refused service.
- You lost backup-power, monitoring, or energy-management functions.
- You paid additional commissioning or software-access charges.
- Your system remained unavailable while waiting for an authorized provider.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.