Migliaccio & Rathod LLP is investigating whether Insteon consumers were harmed when the company abruptly shut down cloud services, disrupting app-based control and smart home functionality.
What Consumers Report
Consumers report:
- Purchasing Insteon light switches, outlets, sensors, or smart home products.
- Using the Insteon app or cloud platform to control home devices.
- Losing cloud connectivity without meaningful advance warning.
- Being unable to control some devices through the app.
- Finding that certain products became difficult or impossible to use after reset.
Why Consumers Should Be Concerned
Insteon reportedly shut down its cloud services in April 2022 without warning, leaving users unable to control connected devices through the Insteon app. Wired reported that some switches continued to work manually, while many models were effectively bricked.
Potential claims may include:
- False advertising
- Failure to disclose software dependency
- Breach of warranty
- Consumer protection violations
- Unfair and deceptive trade practices
Signs You May Be Affected
- You purchased Insteon smart home products.
- You used the Insteon app or cloud service.
- Your devices lost app-based control.
- Your devices stopped working after being reset.
- You had to replace Insteon products after the shutdown.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.