Migliaccio & Rathod LLP is investigating whether Orbit B-Hyve smart hose timers and irrigation controllers become unusable during server outages despite being marketed as reliable smart-watering solutions.
What Consumers Report
Consumers report purchasing Orbit B-Hyve products based on marketing emphasizing:
- Remote watering control from anywhere.
- Reliable smart-home integration.
- Automated watering schedules.
- Continuous connectivity and convenience.
Consumers report that, in reality:
- Devices allegedly stop functioning when Orbit’s servers experience outages.
- Users are unable to control watering schedules during service interruptions.
- Some products allegedly lack meaningful offline functionality.
- Watering systems fail to operate despite otherwise functional hardware.
Consumers also report landscaping damage, dead plants, and frustration after purchasing products marketed as dependable smart-irrigation systems.
Why Consumers Should Be Concerned
Consumers may have paid premium prices for smart-irrigation products that allegedly depend on cloud services in ways that were not adequately disclosed.
Potential concerns may include:
- Misleading smart-functionality representations.
- Failure to disclose cloud-service dependence.
- Landscaping and property damage.
- Warranty and reliability concerns.
Signs You May Be Affected
- Your Orbit B-Hyve device stopped functioning during a server outage.
- You were unable to manually control watering functions.
- Your landscaping, lawn, or garden suffered damage.
- You purchased the product because of advertised reliability or convenience.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.