Migliaccio & Rathod LLP is investigating reports that certain BISSELL handheld steam cleaners may unexpectedly eject hot water or steam, detach accessories, or otherwise create burn hazards during ordinary household use.
What Consumers Report
Consumers report purchasing BISSELL steam cleaners based on marketing emphasizing:
- Safe household steam-cleaning performance.
- Easy handheld use for kitchens, bathrooms, and home surfaces.
- Reliable attachments and accessories.
- Cleaning power without harsh chemicals.
Consumers report that, in reality:
- Attachments may unexpectedly detach during use.
- Hot water or steam may escape from the device.
- Users have suffered burns while using the product as intended.
- Recall remedies may not fully compensate consumers for the purchase price, injuries, or loss of use.
Why Consumers Should Be Concerned
Steam cleaners can pose serious burn hazards if hot water or steam escapes unexpectedly. Potential concerns may include:
- Burn injuries
- Defective attachment or locking mechanisms
- Inadequate warnings
- Economic loss from unsafe or recalled products
- Inadequate recall remedies
Signs You May Be Affected
- You purchased a BISSELL Steam Shot, Steam Shot OmniReach, or similar BISSELL steam cleaner.
- Your device leaked, sprayed, or expelled hot water or steam.
- An attachment detached during use.
- You suffered burns or property damage.
- You participated in a recall but did not receive a meaningful refund or remedy.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.