Migliaccio & Rathod LLP is investigating whether Persona Nutrition adequately discloses recurring billing terms associated with its personalized vitamin and supplement-subscription services.
Persona Nutrition markets customized supplement packs generated through online health and wellness assessments that recommend daily vitamin regimens tailored to individual consumers. The investigation is examining whether consumers using Persona’s recommendation platform were clearly informed when purchases enrolled them in recurring monthly subscription programs and ongoing billing arrangements.
Potentially Affected Products & Services
Potentially impacted products and services may include:
- Persona Nutrition personalized vitamin packs;
- customized supplement subscriptions;
- recurring wellness-delivery programs;
- automatic-renewal supplement memberships.
Alleged Common Practices
Consumers may have experienced:
- recurring charges after completing online supplement assessments;
- continued shipments after attempted cancellation;
- confusion regarding recurring-plan enrollment;
- unclear subscription-renewal disclosures during checkout;
- difficulty cancelling recurring memberships;
- customer-service delays regarding refunds or cancellation requests.
Automatic Renewal & Consumer Protection Considerations
The investigation is examining whether Persona Nutrition adequately disclosed recurring billing obligations and cancellation procedures before charging consumers on a recurring basis.
Contact
If you were charged for a Persona Nutrition subscription you did not intend to continue or had difficulty cancelling recurring shipments, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.