Migliaccio & Rathod LLP is investigating whether Rooms To Go and Synchrony improperly charge consumers fees for making payments by phone.
What Consumers Report About Phone-Payment Fees
Consumers report paying additional fees when making payments through Synchrony servicing channels connected to Rooms To Go financing accounts.
- Some consumers say the fees were not disclosed in their retail installment agreements.
- Others report recurring “processing” fees for simple payment services.
Consumers also report discovering the fees only after calling customer service to make payments.
Why Consumers Should Be Concerned
State consumer-protection laws may prohibit undisclosed credit-related fees or deceptive payment practices. Consumers may have paid unlawful or excessive processing charges not included within their financing agreements.
Signs You May Be Affected
- You financed furniture purchases through Rooms To Go.
- You paid fees to make phone payments.
- The fees were not clearly disclosed in your agreement.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.