Migliaccio & Rathod LLP is investigating whether Havertys Furniture and Synchrony improperly charge consumers fees for making payments by phone on store-branded financing accounts.
What Consumers Report About Payment Fees
Consumers using Havertys financing accounts report being charged additional fees to make payments over the phone.
- Some consumers say the fee amount was not disclosed in financing paperwork or Truth in Lending disclosures.
- Others report learning about the fees only after attempting to make payments through customer service.
Consumers also report paying fees despite already incurring interest and financing charges under their retail installment agreements.
Why Consumers Should Be Concerned
Retail installment laws and consumer-protection statutes may prohibit undisclosed or excessive credit-related fees. If payment-processing fees were omitted from financing disclosures, Haverty consumers may have paid unlawful charges beyond the agreed cost of credit.
Signs You May Be Affected
- You used a Havertys/Synchrony store card.
- You paid a fee to make a payment by phone.
- The fee was not clearly disclosed when opening the account.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.