Migliaccio & Rathod LLP is investigating the Navien Tankless Water Heater, Models NPE 240A2 and NCB-240, following reports that these water heaters produce inconsistent water temperatures, do not work as advertised, and may fail prematurely.
Reported Issues:
Consumers report:
- Sudden temperature fluctuations during use, resulting in hot water turning cold mid-shower
- That the heater does not properly or consistently produce hot water
- Incurring significant costs to repair or replace components of their water heater
- Having to replace components of their water heater frequently and earlier than reasonably expected
- Recurring error codes that prevent the heater from functioning as intended
- That their water heater stopped working within months to a few years of installation despite being advertised as lasting 15-20 years
Why Individuals Should Be Concerned:
Potential claims include:
- Economic loss
- Performance vs. marketing
- Product defect
- False advertising
Signs You May Be Affected:
- You purchased a Navien Tankless Water Heater (NPE-240A2 or NCB-240)
- You experience inconsistent water temperatures or a sudden loss of hot water
- Your water heater fails to produce hot water
- You have had to pay for repairs or replacement parts for your Navien Tankless Water Heater
- Your water heater displays persistent error codes
- Your water heater failed earlier than expected or advertised
- You believe your water heater does not function as advertised
- Your water heater stopped working prematurely
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520