Migliaccio & Rathod LLP is investigating A.O. Smith Signature Series Tankless Electric Water Heaters following reports that these products display persistent error codes, leak, fail to regulate temperature, and suffer from additional defects that impact reliability and functionality.
Reported Issues:
Consumers report:
- That their water heater leaks
- Experiencing water damage to floors and other nearby surfaces because of their water heater leaking
- Recurring and persistent error codes that prevent normal use
- Having to replace components of their water heater significantly earlier than expected
- That their unit fails to adequately or consistently heat water
- High out-of-pocket costs for diagnostic visits, repairs, and replacement parts
- That their unit stopped working prematurely, often within months to a few years of normal use
- That their water heater was advertised as lasting 10-15 years but failed much sooner
Why Individuals Should Be Concerned:
Potential claims include:
- Economic loss
- Performance vs. marketing
- Product defect
- False advertising
Signs You May Be Affected:
- You purchased an A.O Smith Signature Series Tankless Electric Water Heater
- Your water heater leaks or has caused water damage to your home
- You notice any cracks to components of your water heater
- Your unit displays recurring error codes
- Your unit frequently shuts down
- Your water heater does not consistently produce hot water
- You have paid for diagnostic visits, repairs, or replacement parts
- You believe your heater does not perform as advertised
- Your water heater failed prematurely
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520