Instacart and Doordash Deceptive Tip Stealing Investigation

Migliaccio & Rathod LLP is currently investigating app-based food delivery services Instacart and Doordash for deceiving consumers who tip. It is commonly understood that a tip given to a worker is meant for the worker, rather than for the company. Doordash and Instacart, however, do not give their workers the full tip amount entered by customers, and instead use the customer’s tip to offset the amount that the company already agreed to pay the workers for their work. For example, a customer might give a $10 tip for a delivery made, but only a portion of those $10 may make it to the worker as a tip. This is a deceptive practice because the reasonable customer believes all of their tip, not a portion or percentage, will go to the worker, but that is not the case.

Are You an Instacart Customer Who Has Tipped Workers in the Past Few Months or a Doordash Customer Who has Tipped Workers Since Late 2017?

If so, we would like to speak with you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520 for more information.

Committed to Consumer Protection

The lawyers at Migliaccio & Rathod LLP have years of experience in class action litigation against large corporations, including in cases involving unfair and deceptive trade practices. More information about our current cases and investigations is available on our blog.