Migliaccio & Rathod LLP is investigating whether John Hancock long-term care insurance policyholders were improperly charged premiums after becoming eligible for a contractual waiver of premium.
Some John Hancock long-term care insurance policies provide that policyholders no longer have to pay premiums after satisfying an elimination period and beginning to receive qualifying covered care. A publicly available John Hancock sample policy describes a waiver beginning the day after the elimination period is satisfied. However, the applicable start date depends on the specific policy and its terms.
Migliaccio & Rathod is investigating whether John Hancock policyholders with comparable provisions continued being billed or had premiums automatically withdrawn during periods when their policies required those premiums to be waived.
Policyholders May Have Experienced:
- Continuing to receive premium bills after qualifying for long-term care benefits;
- Having premiums automatically deducted during a period of covered care;
- Being charged premiums after satisfying the policy’s elimination period;
- Having the premium waiver begin later than the date required by the policy;
- Paying premiums that should have been waived under the contract; or
- Difficulty obtaining refunds or explanations for premiums collected during a qualifying waiver period.
Potential Claims May Include:
- Failure to honor contractual premium waiver provisions;
- Improper collection of long-term care insurance premiums;
- Incorrect calculation of premium waiver eligibility dates;
- Breach of insurance contract; or
- Violations of applicable insurance laws.
Signs You May Be Affected:
- You purchased a John Hancock long-term care insurance policy;
- Your policy includes a waiver of premium provision;
- You received qualifying covered long-term care services;
- You satisfied the applicable elimination period;
- John Hancock continued billing or collecting premiums after the waiver should have begun; or
- You have the policy, benefit approval records, and premium payment statements.
If you believe you experienced this issue, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call.