Migliaccio & Rathod LLP is investigating whether Terminix improperly billed customers for pest-control services it never performed or failed to provide treatments customers had already paid for.
Terminix, part of Rentokil, provides pest-control services to residential and commercial customers across the United States. Public consumer complaints raise concerns about customers being billed despite missed appointments, canceled work orders, or incomplete treatments.
In June 2026, a customer filed a Better Business Bureau complaint disputing a charge of more than $1,700 for work the customer said had never occurred. In its June 29 response, Rentokil-Terminix acknowledged that it should have canceled the work order and that no services were performed. The company stated that it had requested removal of the $1,761.35 balance.
In another 2026 complaint, a residential customer reported paying for rodent-control services but not receiving promised follow-up visits. Terminix acknowledged failures to check traps and provide follow-up service and approved a refund.
Migliaccio & Rathod LLP is investigating whether Terminix’s billing and scheduling systems adequately ensure that customers receive the services for which they are charged.
Consumers May Have Experienced:
- Pest-control services that allegedly failed to address the infestation identified during an inspection or treatment;
- Repeat infestations following paid treatments or service visits;
- Billing disputes, including charges that customers believe did not reflect the services provided;
- Difficulty obtaining refunds, corrective treatments, or other remedies after reporting a problem.
Potential Claims May Include:
- Breach of contract;
- Misrepresentation concerning treatment effectiveness or service commitments;
- Unfair or deceptive business practices;
- Improper billing or failure to provide contracted services;
- Breach of warranty, where an applicable warranty or service guarantee exists.
Signs You May Be Affected:
- You paid Terminix to treat an infestation that continued or returned;
- You requested additional treatment or a remedy but believe the issue remained unresolved;
- You were billed for services you believe were missed, incomplete, or inconsistent with your agreement;
- You retained treatment records, invoices, inspection reports, or complaint correspondence.
If you are a Terminix customer who was billed for visits that never occurred, charged after canceling services, or denied refunds for prepaid treatments that were not completed, Migliaccio & Rathod LLP would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.