Migliaccio & Rathod LLP is investigating whether certain ASUS ROG Zephyrus G16 laptops were sold with a defect that causes catastrophic motherboard failures, leaving the computers unable to boot or display any video output.
The ASUS ROG Zephyrus G16 is marketed as a premium gaming and creator laptop capable of delivering reliable, high-performance computing. Consumers purchasing these expensive laptops reasonably expect years of dependable service. Instead, some owners report that their computers suddenly fail to start, display only a black screen, or power on with keyboard lighting while producing no ASUS logo, BIOS screen, or video output.
Consumers also report being told that the motherboard must be replaced, often shortly after the original warranty expires. Because motherboard replacement can cost well over one thousand dollars, many consumers are left with computers that are economically impractical to repair.
What Consumers Report
Consumers report:
- The laptop powers on but displays only a black screen.
- Keyboard lighting or fans activate, but the computer never reaches the ASUS logo or BIOS.
- External monitors also fail to display video output.
- ASUS or repair technicians diagnose a failed motherboard.
- The failure occurs shortly after the warranty expires.
- Motherboard replacement is expensive and, in some cases, replacement units reportedly experience additional failures.
Why Consumers Should Be Concerned
A premium gaming laptop should not suffer complete motherboard failure after only a relatively short period of ordinary use. Consumers reasonably expect expensive computers to remain operational well beyond the warranty period without requiring replacement of their primary circuit board.
If certain ASUS ROG Zephyrus G16 laptops contain a common motherboard, firmware, power-delivery, or related hardware defect, consumers may incur significant repair costs for failures that should not occur under normal operating conditions.
This investigation seeks to determine whether ASUS knew or should have known about recurring motherboard failures affecting certain ROG Zephyrus G16 laptops before selling them to consumers.
Potential Claims May Include
- Product Defect
- Breach of Express Warranty
- Breach of Implied Warranty
- Magnuson-Moss Warranty Act
- Consumer Protection
- Fraudulent Omission
- Unjust Enrichment
Signs You May Be Affected
You may be affected if:
- You purchased an ASUS ROG Zephyrus G16 laptop.
- The computer suddenly stopped displaying video or booting.
- ASUS diagnosed a failed motherboard.
- The repair required motherboard replacement.
- The failure occurred shortly after the warranty expired.
- You still possess your purchase receipt, repair invoice, or RMA documentation.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.