Migliaccio & Rathod LLP is investigating reports that certain IKEA BESTÅ wall-mounted entertainment centers and media storage units may loosen, separate from the wall, or unexpectedly detach despite consumers following IKEA’s installation instructions.
The BESTÅ system is marketed as a customizable wall-mounted storage solution that creates a clean “floating” appearance. Consumers, however, have reported instances in which wall-mounted cabinets begin pulling away from the wall over time, suspension rails loosen, or entire units shift after normal use. Because these systems are frequently used to support televisions, gaming equipment, and other heavy electronics, any mounting failure may create significant property damage and safety risks.
What Consumers Report
Consumers report:
- Cabinets gradually separating from the wall after installation.
- Suspension rails loosening over time.
- Cabinets shifting or tilting despite remaining within IKEA’s advertised weight limits.
- Doors becoming misaligned as the cabinet begins to sag.
- Entertainment systems requiring additional anchors or reinforcement after installation.
- Damage to drywall resulting from cabinet movement.
- Concerns that the included mounting system may not adequately support common residential wall construction.
Why Consumers Should Be Concerned
Consumers purchase wall-mounted entertainment centers expecting them to remain securely attached when installed according to the manufacturer’s instructions. Because BESTÅ systems often support televisions, gaming consoles, speakers, and other expensive electronics, even gradual movement may indicate an underlying structural problem.
If consumers are required to purchase additional hardware, reinforce the mounting system, or remove the unit altogether despite following IKEA’s instructions, the product may not perform as reasonably expected under ordinary household use.
This investigation seeks to determine whether certain IKEA BESTÅ wall-mounted entertainment centers contain defects relating to their mounting systems, installation guidance, or structural design.
Potential Claims May Include
- Product Defect
- Failure to Warn
- Breach of Express Warranty
- Breach of Implied Warranty
- Consumer Protection
- Unfair and Deceptive Trade Practices
- Unjust Enrichment
Signs You May Be Affected
You may be affected if:
- You purchased an IKEA BESTÅ wall-mounted entertainment center within the past five years.
- You installed the unit according to IKEA’s instructions.
- Within the past three years, the cabinet loosened, tilted, separated from the wall, or required additional reinforcement.
- Your unit caused property damage or created safety concerns.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.