Migliaccio & Rathod LLP is investigating reports that certain 3M Command™ Picture Hanging Strips may fail to securely hold framed artwork, mirrors, décor, and other wall-mounted items despite consumers following the product’s installation instructions.
Command™ Picture Hanging Strips are marketed as a “damage-free” alternative to nails and screws, with various strip sizes advertised to support items weighing several pounds when properly installed. However, numerous consumers report that frames unexpectedly fall from the wall despite remaining within the advertised weight limits, resulting in broken artwork, shattered glass, damaged drywall, and damaged personal property. Some consumers also report that the strips fail while the mounted item is sitting untouched, sometimes weeks or months after installation.
What Consumers Report
Consumers report:
- Picture frames unexpectedly falling despite remaining below the advertised weight limit.
- Adhesive strips separating from the wall without warning.
- Adhesive failing after several weeks or months of normal indoor use.
- Damage to artwork, mirrors, televisions, collectibles, and other property.
- Drywall, paint, or wallpaper being damaged despite the products being advertised as “damage-free.”
- Carefully following the installation instructions, including surface preparation and cure time, before experiencing failure.
- Replacement strips developing similar problems.
Why Consumers Should Be Concerned
Consumers purchase Command™ Picture Hanging Strips specifically to avoid drilling holes into their walls while securely displaying valuable artwork and home décor. The products are marketed with specific weight ratings and instructions that suggest consumers can safely mount qualifying items without nails or screws.
If the adhesive system prematurely degrades or fails under ordinary household conditions despite proper installation, consumers may unknowingly place expensive or sentimental items at risk of falling. Beyond damaged walls, consumers report broken glass, destroyed artwork, damaged electronics, and costly repairs after unexpected adhesive failures.
This investigation seeks to determine whether certain Command™ Picture Hanging Strips may suffer from adhesive reliability issues, premature adhesive degradation, or other defects that prevent the products from performing as advertised.
Potential Claims May Include
- Product Defect
- False Advertising
- Breach of Express Warranty
- Breach of Implied Warranty
- Consumer Protection
- Unfair and Deceptive Trade Practices
- Unjust Enrichment
Signs You May Be Affected
You may be affected if:
- You purchased 3M Command™ Picture Hanging Strips within the past five years.
- You followed the installation instructions, including cleaning the wall surface and allowing the adhesive to set.
- Within the past three years, the strips unexpectedly released from the wall or failed while supporting an item within the advertised weight limit.
- The failure resulted in damaged property, broken décor, damaged walls, or other losses.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.