Migliaccio & Rathod LLP is investigating whether Numotion subjected powered-wheelchair users to unreasonable repair delays, limited access to parts or technicians, or other practices that left customers without essential mobility equipment for extended periods.
What Consumers Report
Wheelchair users and family members report:
- Waiting weeks or months for repair appointments.
- Repeatedly calling for updates without receiving clear timelines.
- Delays caused by technician shortages, approvals, or unavailable parts.
- Being unable to use independent repair providers.
- Receiving temporary equipment that did not meet the user’s medical needs—or no temporary equipment at all.
- Remaining confined to bed or home while the wheelchair was unusable.
- Missing work, school, medical care, or family activities.
- Paying out-of-pocket for transportation, rentals, caregivers, or emergency repairs.
Why Consumers Should Be Concerned
For many Numotion users, a powered wheelchair is necessary for basic mobility, pressure relief, transportation, employment, and medical care. A lengthy repair delay may create serious health risks and deprive a user of independence.
Where a national provider controls access to technicians, parts, manufacturer approvals, or insurance billing, Numotion users may have little ability to obtain faster service elsewhere. Consumers may not have been warned that routine repairs could leave them without their wheelchair for an extended period.
Potential Claims May Include
- Unfair and deceptive trade practices
- Consumer protection violations
- Breach of contract
- Breach of express warranty
- Negligent repair or service practices
- Failure to disclose expected repair delays
- Disability discrimination claims where applicable
- State medical-equipment or right-to-repair law violations
- Unjust enrichment
Signs You May Be Affected
You may be affected if:
- Numotion supplied or serviced your powered wheelchair.
- You waited weeks or months for a repair.
- Your wheelchair remained unusable while awaiting parts or authorization.
- You were unable to obtain timely service from another provider.
- You incurred transportation, rental, caregiver, or medical expenses.
- You missed work, school, appointments, or important activities.
- You experienced health or safety problems because of the delay.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.