Migliaccio & Rathod LLP is investigating whether National Seating & Mobility subjected powered-wheelchair users to excessive repair delays, limited access to replacement equipment, or practices that prevented users from obtaining timely service from alternative providers.
What Consumers Report
Wheelchair users and caregivers report:
- Waiting weeks or months for repairs.
- Repeated delays involving parts, technician availability, or insurance approval.
- Difficulty obtaining accurate repair timelines.
- Being unable to use an independent repair shop.
- Receiving no suitable loaner chair while repairs were pending.
- Becoming confined to bed, home, or a limited area.
- Missing medical appointments, work, school, or community activities.
- Paying additional transportation, caregiver, rental, or emergency repair expenses.
Why Consumers Should Be Concerned
A powered wheelchair is essential medical and mobility equipment. Delayed repairs may expose users to pressure injuries, falls, isolation, loss of employment, and missed healthcare.
If National Seating & Mobility controls access to parts, technicians, documentation, or insurance processing, consumers may have little practical ability to obtain quicker service. Users may not have been adequately informed that future repairs could take weeks or months.
Potential Claims May Include
- Unfair and deceptive trade practices
- Consumer protection violations
- Breach of contract
- Breach of express warranty
- Negligent repair or service practices
- Failure to disclose material repair limitations
- Disability-rights claims where applicable
- Right-to-repair statutory claims
- Unjust enrichment
Signs You May Be Affected
You may be affected if:
- National Seating & Mobility supplied or repaired your wheelchair.
- You experienced a lengthy repair delay.
- Your chair remained unusable while awaiting parts, approval, or a technician.
- You were not provided a suitable temporary replacement.
- You incurred unreimbursed transportation, rental, caregiver, or medical costs.
- The delay interfered with work, education, medical care, or daily living.
- You were unable to obtain repair services from another provider.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.