Migliaccio & Rathod LLP is investigating whether Mellow misled consumers by selling app-dependent sous vide devices and later requiring a paid subscription for major features.
What Consumers Report
Consumers report:
- Purchasing Mellow sous vide devices at a premium price.
- Using app-based features, recipes, scheduling, or cooking controls.
- Learning that certain features required a paid subscription.
- Losing access to functions they believed were included with the device.
- Being concerned that the device could become unusable if cloud costs were not maintained.
Why Consumers Should Be Concerned
Smart kitchen devices are often sold at a premium because of app-based functionality. Reporting from 2020 stated that Mellow added a mandatory subscription for major features, while separate reporting indicated that unpaid cloud costs could result in the device becoming completely bricked.
Potential claims may include:
- False advertising
- Undisclosed subscription fees
- Breach of warranty
- Failure to disclose cloud dependency
- Consumer protection violations
- Unfair and deceptive trade practices
Signs You May Be Affected
- You purchased a Mellow sous vide device.
- You expected app-based features to be included.
- You were later required to pay a subscription for key features.
- You lost access to scheduling, recipes, or connected cooking functions.
- Your device no longer works as advertised.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.