Migliaccio & Rathod LLP is investigating whether Benchmark Senior Living improperly charges assisted-living coordination fees that may cover ordinary apartment turnover costs rather than distinctive assisted-living services.
What Residents and Families Report
Residents and families report paying substantial one-time fees when moving into Benchmark Senior Living communities. These charges may be described as assisted-living coordination fees, move-in fees, or community fees.
Residents and families may report:
- Paying a one-time assisted-living coordination fee.
- Being told the fee was required before admission.
- Learning that the fee may cover painting, carpet replacement, cleaning, or apartment turnover work.
- Not receiving a clear explanation of what distinctive assisted-living services the fee covered.
- Paying the charge in addition to monthly rent, care charges, and service fees.
Potentially affected facilities may include Benchmark Senior Living communities in Massachusetts.
Why Residents and Families Should Be Concerned
Massachusetts law places strict limits on upfront residential charges. Additional assisted-living fees may be lawful only when they pay for distinctive assisted-living services rather than ordinary rent-related turnover costs.
If a required move-in fee covers ordinary apartment preparation, residents may have been charged fees that should have been treated differently under Massachusetts law.
Potential claims may include:
- Improper upfront charges.
- Misleading fee descriptions.
- Unfair or deceptive trade practices.
- Consumer protection violations.
- Refund of unlawfully charged fees.
Signs You May Be Affected
- You or a family member moved into a Benchmark Senior Living community in Massachusetts.
- You paid an assisted-living coordination fee, community fee, or move-in fee.
- The fee was several thousand dollars.
- You were told the fee covered painting, carpet, cleaning, or apartment turnover.
- You were not clearly told what assisted-living services the fee paid for.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.