EyeBuyDirect Fee and Refund Investigation

Deceptive Trade Practice, Consumer Protection, False Advertising

By: Anish Amin

Migliaccio & Rathod LLP is investigating whether EyeBuyDirect improperly charges add-on fees, misrepresents free shipping, or delays refunds for online eyewear purchases.

What Consumers Report

Consumers report:

  • Seeing free-shipping or low-price representations.
  • Being charged additional shipping insurance or protection fees.
  • Experiencing refund delays.
  • Receiving confusing billing or order totals.
  • Having difficulty resolving customer-service issues.

Why Consumers Should Be Concerned

Online eyewear shoppers compare prices based on advertised totals. Undisclosed or confusing add-on fees may make purchases more expensive than consumers reasonably expected.

Potential claims may include:

  • Hidden fee practices
  • Misleading free-shipping representations
  • Refund delays
  • Consumer protection violations

Signs You May Be Affected

  • You purchased eyewear from EyeBuyDirect.
  • You were charged shipping insurance or another add-on fee.
  • You relied on free-shipping or low-price advertising.
  • Your refund was delayed or denied.

If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.

    The following will ask for your contact information so that we may reach you to talk about potential claims. This information is for our records only and will not be shared. By continuing, you consent to the collection of this information for these limited purposes.

    When did you last purchase this product or service (month and year)? Do you have proof of purchase (receipt, email confirmation, transaction on your bank statement, etc.)?

    Please briefly describe the issue with the product or service and when it occurred.


    Would you like to join our newsletter to receive notifications about other investigations we're looking into, as well as updates on ongoing cases?

    By submitting this form, you consent to receive marketing, updates, and informative SMS messages from Migliaccio & Rathod LLP at the email and/or phone number provided. Consent is not a condition of purchase. Message & data rates may apply. Message frequency varies. Unsubscribe at any time by replying STOP or Reply HELP for help. Privacy Policy