Migliaccio & Rathod LLP is investigating whether GlassesUSA improperly handles wrong-prescription glasses, remake requests, refunds, billing issues, or customer-service disputes.
What Consumers Report
Consumers report issues including:
- Receiving glasses with the wrong prescription.
- Receiving lenses that do not match the prescription submitted.
- Incorrect pupillary distance or lens measurements.
- Delayed remakes.
- Refund requests being denied or delayed.
- Difficulty reaching live customer support.
- Billing or insurance documentation problems.
Why Consumers Should Be Concerned
Prescription glasses are medical-use products that consumers rely on for daily functioning, driving, school, and work. If glasses are made incorrectly and the company refuses a refund or remake, consumers may be left without usable eyewear and without their money.
Potential claims may include:
- Failure to provide goods as ordered
- Misleading return or remake policies
- Breach of warranty
- Consumer protection violations
Signs You May Be Affected
- You ordered prescription glasses from GlassesUSA.
- Your glasses did not match your prescription.
- An optician confirmed the lenses were incorrect.
- GlassesUSA denied or delayed your refund or remake.
- You had difficulty reaching customer service.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.