Migliaccio & Rathod LLP is investigating whether online travel agencies fail to clearly disclose mandatory hotel, resort, cleaning, service, or lodging fees during the booking process.
What Consumers Report
Consumers report:
- Seeing one price in search results.
- Learning about mandatory fees later in checkout.
- Paying resort or hotel fees at check-in.
- Being charged service fees that were not included in the displayed price.
- Finding that the true total cost was higher than advertised.
Potentially affected platforms may include Super.com, Agoda, Traveluro, Booking.com, Expedia, Priceline, Hopper, and other lodging booking sites.
Why Consumers Should Be Concerned
Travelers compare hotels based on price. If mandatory fees are hidden until later in the purchase path or charged at check-in, consumers may be misled about the true cost of lodging.
Potential claims may include:
- Hidden fee practices
- Drip pricing
- Misleading total-price advertising
- Consumer protection violations
Signs You May Be Affected
- You booked lodging through an online travel agency.
- Mandatory fees were not included in the first displayed price.
- You paid resort, hotel, service, or cleaning fees later.
- You would have chosen a different listing had the full price been shown upfront.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.