Migliaccio & Rathod LLP is investigating whether Agoda delays, refuses, or substitutes cash refunds with Agoda Cash after hotels or properties approve refunds.
What Consumers Report
Consumers report:
- Hotels approving cancellations, refunds, or date changes.
- Agoda allegedly failing to process the refund.
- Being offered Agoda Cash or platform credit instead of money back.
- Repeated customer-service loops between Agoda and the property.
- Refunds delayed despite property approval.
Why Consumers Should Be Concerned
When a property approves a refund, consumers may reasonably expect the OTA to return funds promptly to the original payment method. Platform-only credits may be less valuable than cash refunds.
Potential claims may include:
- Refund obstruction
- Misleading refund representations
- Improper credit substitution
- Consumer protection violations
Signs You May Be Affected
- You booked through Agoda.
- The hotel approved your refund.
- Agoda delayed or refused your refund.
- You received Agoda Cash instead of a cash refund.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.