Migliaccio & Rathod LLP is investigating whether Booking.com sells paid flexibility products, including Flex Ticket or similar change/refund options, that do not work as consumers reasonably expect.
What Consumers Report
Consumers report:
- Paying more for flexible ticket or change options.
- Being told they could change travel plans.
- Attempting to use the flexibility feature and being denied.
- Having to buy replacement tickets.
- Receiving inconsistent explanations from customer service.
Why Consumers Should Be Concerned
Paid flexibility products are purchased specifically to reduce travel risk. If consumers pay extra for change or refund rights that are difficult or impossible to use, they may not receive the benefit they paid for.
Potential claims may include:
- False advertising
- Misleading paid add-on representations
- Breach of warranty
- Consumer protection violations
Signs You May Be Affected
- You paid extra for a Booking.com Flex Ticket or similar product.
- You tried to change or cancel travel.
- Booking.com did not honor the flexibility benefit.
- You had to buy a replacement ticket or pay additional fees.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.