Migliaccio & Rathod LLP is investigating whether Neiman Marcus improperly delays or withholds refunds after returned merchandise is delivered.
What Consumers Report About Neiman Marcus Refunds
Consumers report returning items to Neiman Marcus and waiting weeks or months for refunds.
- Some consumers report obtaining delivery confirmation but still being told their return was “processing.”
- Others claim the company blamed delays on warehouse backlogs or internal review procedures.
- Consumers also report repeated customer-service contacts without resolution.
Many consumers report being deprived of substantial purchase amounts while the company retained both the merchandise and the payment.
Why Consumers Should Be Concerned
Federal and state refund laws may require retailers to process refunds within specified timeframes after merchandise is received. Consumers may also be entitled to interest, statutory damages, or reimbursement where refunds are improperly withheld.
Signs You May Be Affected
- You returned merchandise to Neiman Marcus.
- Tracking confirmed delivery of the return.
- Your refund was substantially delayed or denied.
- You were told the company was experiencing “processing delays.”
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.