Migliaccio & Rathod LLP is investigating whether SHEIN improperly denies refunds for returned merchandise by claiming returned packages were never received.
What Consumers Report About SHEIN Returns
Consumers report shipping returned merchandise back to SHEIN but never receiving refunds.
- Some consumers say they obtained proof of delivery showing the package arrived at the return facility.
- Others report being told the warehouse never received the return or that the return arrived too late for processing.
- Consumers also report significant delays in obtaining customer-service responses.
Many consumers claim they were left without both the merchandise and their money.
Why Consumers Should Be Concerned
Consumers may be protected by state refund statutes and federal rules requiring timely refunds after returned merchandise is received. Companies may also violate consumer-protection laws if advertised return policies are not consistently honored.
Signs You May Be Affected
- You returned merchandise to SHEIN.
- Tracking showed the package was delivered.
- Your refund was denied, delayed, or never processed.
- Shein claimed the return was never received.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.