Migliaccio & Rathod LLP is investigating whether Vital Proteins adequately discloses recurring billing terms associated with purchases of its collagen gummies and wellness supplement products.
Vital Proteins markets collagen and wellness products as part of ongoing daily health and beauty routines, frequently encouraging repeat purchases through discounted subscription pricing. The investigation is examining whether consumers purchasing collagen gummies or related wellness supplements were clearly informed that certain checkout options enrolled them in recurring shipments and ongoing charges.
Potentially Affected Products & Services
Potentially impacted products and services may include:
- Vital Proteins collagen gummies;
- Vital Proteins supplement subscriptions;
- recurring collagen-delivery programs;
- discounted “Subscribe & Save” offers.
Alleged Common Practices
Consumers may have experienced:
- recurring charges after purchasing collagen supplements;
- confusion regarding subscription enrollment during checkout;
- continued shipments after attempted cancellation;
- difficulty cancelling recurring deliveries;
- customer-service delays relating to refunds or cancellation requests.
Automatic Renewal & Consumer Protection Considerations
The investigation is examining whether Vital Proteins adequately disclosed recurring billing obligations and cancellation procedures before charging consumers on an ongoing basis.
Contact
If you were charged for a Vital Proteins subscription you did not intend to continue or had difficulty cancelling recurring shipments, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.