Migliaccio & Rathod LLP is investigating whether Care/of adequately discloses recurring billing terms associated with its personalized vitamin-subscription services.
Care/of markets customized vitamin packs through online wellness quizzes that generate individualized supplement recommendations based on consumer lifestyle, diet, and health goals. The investigation is examining whether consumers seeking personalized wellness guidance were clearly informed when purchases enrolled them in recurring monthly subscription plans rather than one-time purchases.
Potentially Affected Products & Services
Potentially impacted products and services may include:
- Care/of personalized vitamin packs;
- customized supplement subscriptions;
- recurring wellness-delivery programs;
- automatic-renewal vitamin memberships.
Alleged Common Practices
Consumers may have experienced:
- recurring charges after completing online wellness quizzes;
- continued shipments after attempted cancellation;
- confusion regarding personalized-plan enrollment;
- unclear recurring-billing disclosures during checkout;
- difficulty navigating cancellation procedures;
- customer-service delays relating to refunds or cancellation requests.
Automatic Renewal & Consumer Protection Considerations
The investigation is examining whether Care/of adequately disclosed recurring billing obligations and cancellation procedures before charging consumers on an ongoing basis.
Contact
If you were charged for a Care/of subscription you did not intend to continue or had difficulty cancelling recurring shipments, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.