Migliaccio & Rathod LLP is investigating whether Rent-A-Center improperly charges consumers “convenience” fees for making payments by phone.
What Consumers Report About Phone-Payment Fees
Consumers report being charged additional fees simply to make payments through local Rent-A-Center stores by phone.
- Rent-A-Center’s FAQ states that a “$1.99 convenience fee may apply” to certain phone payments.
- Consumers say these fees were not clearly disclosed when entering lease-purchase agreements.
- Others report paying repeated fees over the life of their agreements despite using standard payment methods.
Many consumers report believing phone payments were included within the ordinary costs of their agreements.
Why Consumers Should Be Concerned
State retail installment and consumer lease laws often prohibit undisclosed fees or charges outside the terms of the agreement. Consumers may have suffered economic harm by paying recurring payment-processing fees that substantially exceed the actual cost of ACH or electronic payment processing.
Signs You May Be Affected
- You paid a fee to make a Rent-A-Center payment by phone.
- The fee was not clearly disclosed in your agreement.
- You were charged recurring “convenience” or “processing” fees.
If you have encountered these issues, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520.