Migliaccio & Rathod LLP is investigating REI Co-op following reports that consumers were denied warranty or return coverage that was previously advertised as part of REI’s lifetime satisfaction guarantee and Co-op membership benefits.
Reported Issues:
Consumers report:
- That REI promoted a lifetime satisfaction guarantee allowing returns at any time for any reason, which influenced their decision to pay the Co-op membership fee
- That REI later shortened return and warranty coverage to just one year, including for products that were purchased when the lifetime coverage was advertised and guaranteed
- That REI has denied repairs, replacements, or refunds for product defects that previously would have been covered under the satisfaction guarantee
- They paid higher prices for a membership fee in reliance on REI’s guarantee of lifetime satisfaction and warranty coverage
Why Consumers Should Be Concerned:
Potential claims include:
- Economic loss
- Breach of Warranty
- Deceptive Trade Practice
Signs You May Be Affected:
- You purchased products from REI or paid a Co-op membership fee when the lifetime satisfaction guarantee was advertised
- You attempted to return, repair, or replace a product under the old lifetime satisfaction guarantee but were denied
- You purchased products relying on REI’s lifetime satisfaction or warranty coverage, but those promises were not honored
- You paid for a membership fee because of the advertised guarantee of long-term satisfaction and warranty coverage
- You had trouble obtaining repairs, replacements, or refunds
If you have encountered this issue, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520