Migliaccio & Rathod LLP is investigating B&H Photo Video following reports that purchased products often arrive damaged, defective, or otherwise not as advertised.
Reported Issues:
Consumers report:
- That they received items with physical damage straight out of the box, including cracked screens, broken parts, and scratched or dented equipment
- Receiving products that are defective or malfunctioning, such as TVs with display issues, cameras with decentered lenses, or electronics that fail to operate as intended
- That replacement products also arrive damaged or used, requiring repeated returns or exchanges
- Difficulties obtaining refunds or replacements for defective products
- Receiving their purchase with key components missing, rendering products unusable
Why Consumers Should Be Concerned:
Potential claims include:
- Economic loss
- Product defects
- Performance vs. marketing
Signs You May Be Affected:
- Your purchase arrived damaged or broken
- Your purchase arrived with physical defects such as cracked screens, dents, scratches, or missing parts
- Your product malfunctioned or failed to operate properly shortly after purchase
- Replacement items sent from B&H also arrived damaged or defective
- You faced difficulty obtaining a refund or replacement for a defective or damaged product
- Key components or accessories were missing from your purchase
If you have encountered this issue, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520