Migliaccio & Rathod LLP is investigating Adorama, a major online retailer of photography equipment, following reports that consumers have purchased new products only to receive items that appear to be used or refurbished.
Reported Issues:
Consumers report:
- Receiving products such as cameras, speakers, or photography equipment with faulty or non-functioning internal components
- That their newly purchased speaker, camera, or other electronic device failed to power on or work properly immediately upon delivery
- Receiving the incorrect item and experiencing significant delays or denials in refunds or replacements
- Receiving products sold as new that exhibit physical defects, such as dents, shattered glass, scratches, broken components, or missing parts
- Receiving items that did not match the description or condition listed on Adorama’s website
- Receiving items that appeared to be used, previously owned, repackaged, or refurbished, despite being advertised as new
- Receiving products labeled as new where the serial number is already registered, missing, or inconsistent with the new inventory
Why Consumers Should Be Concerned:
Potential claims include:
- Economic loss
- Product defects
- Performance vs. marketing
Signs You May Be Affected:
- Your device failed to power on, charge, or function properly immediately out of the box
- You received products from Adorama’s website that did not match the description, specifications, or condition listed
- You received products sold as new that contain physical signs of usage, including but not limited to dents, cracks, scratches, shattered glass, missing parts, or broken components
- You received the incorrect item and experienced delays or denials in refunds or replacements
- You received an item labeled as new, but the serial number was already registered or missing
If you have encountered this issue, we would like to hear from you. Please complete the contact form on this page, send us an email at [email protected], or give us a call at (202) 470-3520